These terms are intended to define the rights and obligations of the parties in connection with the online sale of goods offered by Mademoiselle Ilo consumer.

Order Confirmation
The contractual information will be confirmed via e-mail to the address specified by the customer in the order form.

Proof of the transaction
The records stored in computer systems company Mademoiselle Ilo in reasonable safety conditions are considered proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices on a reliable and durable can be produced as evidence.

Product information
Every effort has been made to ensure the accuracy of information presented on www.mademoiselle-ilo.com. Ilo miss or its suppliers are not, however, responsible for the consequences, incidental, special damages arising from electronic transmission or the accuracy of the information provided even if Mademoiselle Ilo was aware of the possibility of such damages. The names and brands and manufacturers are used only for identification purposes. Photos, descriptions and prices of products are not contractual.

Validity of the offer and the price
Our prices are valid for the day.

Method of Delivery
The products are delivered to the address specified by the customer on the order and only on geographic areas we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of impact (Holes, traces of crushing etc. ..) on the package, and if necessary to refuse the package. An identical new product will then be returned without charge.
The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued on receipt of the package, can not be supported.
As with any shipment, it is possible to be delayed or that the product gets lost. In this case, we contract the carrier to start an investigation. Every effort is made, as long as necessary to find this package. If necessary, the merchant will be reimbursed by the carrier and deliver a new package identical to its costs.
We accept no liability for the longer delivery times due to the carrier, especially in case of loss of goods, bad weather or strikes.

Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of 'handwritten reserves', accompanied by the signature of customer.
The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims.
The consumer must send a copy of this letter to Miss Ilo. Without this, we will proceed to exchange.

Delivery errors
The consumer must make to Mademoiselle Ilo, on the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared as specified on the order.
Beyond this period, any claim will rejetée.La formulation of this claim with Mademoiselle Ilo must be made by mail.
Any claim not made in the rules defined above and on time will not be taken into account and release Mademoiselle Ilo any responsibility towards the consumer.
In case of error of delivery or exchange any product for exchange or refund must be returned in its entirety and in its original pristine condition at Mademoiselle Ilo packaging.
To be accepted, all returns must be reported and have the consent of Mademoiselle Ilo, which if agreed ship the package to the correct address.
The shipping costs are the responsibility of Mademoiselle Ilo, except it prove that the product does not match the original declaration made by the consumer in the right way back.

Right of withdrawal

Considering the unique  and personalized character of articles, these can be neither taken back, nor exchanged according to the article L121-20-2 of the Code of the consumption: " the right to withdraw cannot be exercised.

As a result you have no faculty to call any upon right to withdraw. So, we recommend you to dedicate the time and the attention necessary for the creation of your personalized articles.

Items sold Outlet (in stock) can not be returned or exchanged.

Use Rights

The use of trademarks in this site is strictly prohibited.

Force majeure

Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a force majeure any compelling facts or circumstances, outside parties, unpredictable, inevitable, beyond the control of the parties and can not be prevented by them, despite all reasonable efforts.
The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.
Both parties will then, within three months, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be the case poursuivie.Si major force longer than a period of one month, the terms may be terminated by the injured party.
Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence in the French courts: the blocking of means of transportation, earthquake, fire, storm, flood, lightning, stop telecommunication networks or network-specific external telecommunications clients difficulties.
No partial validation If any provision of these terms and conditions are held to be validated or declared as such under any law, regulation or following a final decision of a competent jurisdiction, the remaining provisions shall remain full force and effect.

No Waiver

The failure of either party not to claim a breach by the other party of any of the obligations contained in the scope of these terms and conditions shall be construed in the future as a claim the obligation in question.
Governing Law These terms and conditions are subject to French law. This is for the fund rules as to the rules of form.
In case of dispute or claim, the consumer will apply primarily to Miss Ilo for an amicable solution.

Protection of personal data

All data you provide to us are able to process your commandes.En law No. 78-17 of 6 January 1978 relating to computers, files and freedom, you have to miss a Ilo right of correction, review, correct and delete data you have provided. This right may also be exercised online.


All orders placed through the www.mademoiselle-ilo.com won the support of the customer, without any restrictions, the terms and conditions of Mademoiselle Ilo.
If sold to a corporation, any disputes concerning the sale (price, Terms, products, ...) will be subject to French law before the Court of Commerce headquarters Mademoiselle Ilo.